I’m usually not one to write complaints to companies and give them a piece of my mind. I’ve worked in the fast food restaurant and have seen first class how annoying (and exaggerated) some complaints can be and how they can cost employees their jobs. Perhaps it’s the nice guy or the laziness in me but either way, you’re not likely to see me rant about your company in a letter to the corporate offices.
But the other day I was feeling like it was time, time to stand up and say “Hey, I’m not taking this anymore.” It came with little success. So now I am going to air it out for the entire world to see; in this very article.
Let’s give you readers some background information.
Recently, my folks mustered up enough cash to build a wonderful home in Novi, MI. It’s a fairly big house of over 5,000 square feet and extremely modern, featuring an all epoxy based floor and all sorts of steel accessories to appeal to my mother’s style. The home has a lot of sentimental value already since my father basically took on the role of the builder after fallouts with “professionals”. But that’s another tale for another day.
So with this house and like any other new home, appliances needed to be purchased. Appliances from our old house in Canada had been waiting in storage for far too long and had become virtually useless.
It was time for a trip to Ikea., the Swedish superstore for all things home products. My family loves Ikea. They have a wide variety of selections for all of their products and they come at a price that is affordable. When my parents renovated their house in Canada, they bought most of their appliances with Ikea and were extremely pleased with the results. There was no reason not to go back again.
So thousands of dollars were spent on glass cupboards, clothing racks, stoves and other accessories needed to make this empty building into our own wonderful home.
But one thing was far more expensive than any of the others. A $4,000 stainless steel fridge and freezer my parents just had to have was purchased. 4000 dollars is not a cheap price tag.
And with that price tag, came along with problems, headaches and almost a broken ankle. The fridge-freezer is a may be a beauty to the eye but it’s been more of a pain to the neck.
It only took a month before the problems began. Water puddles formed along the floor and led to more than one occasion of my 190lbs body smashing to the floor. It may have provided some laughs for my brother and sister but my ankle is begging me to stop making trips to the fridge for some late-night carrots.
Side note: Yes, I do eat carrots late at night.
It’s an extremely annoying to walk past the contraption and have the socks on your feet get drenched in water. Wearing socks are to keep my feet warm, not soaking wet. If I wanted to have wet feet, I’d find a patch of snow somewhere and stick my feet in that.
Another reason it is a problem is because my mother happens to babysit a neighbor’s daughter from time to time. She’s only two years old and running across that section of the floor and falling really isn’t too hard to imagine. The last thing my family would want is to be in legal trouble because of a child injuring herself while under my mother’s watch.
After having my parents call Ikea many of times to come and fix the machine, the same problem remains. Three times the same technician has shown up to our home for the problem, all three times him leaving saying the problem would be all fixed. Needless to say, all three times, the puddles came back within the same week.
So upon my father’s request, since I am the journalist major in the home and “know how to write”, I wrote a letter last weekend to Ikea expressing our rage. I was professional as possible and what I got back in return was a letter placing the blame on us.
Apparently, we as a family leave the fridge open too often and that is why the leaks occur. They would no longer come out to fix the fridge.
Really? Nobody in our household is less than 13 years of age. We know how to close a fridge. And even if we did somehow leave the fridge open from time to time, this fridge was $4000. Shouldn’t a fridge that expensive be able to remain open occasionally and not leave a puddle the size of Lake Michigan on the floor?
My family and I still love Ikea. It’s a great company to buy goods for your home. But the way they have handled this situation has been laughable. From sending a technician who has idea what he is doing to forming up a letter telling us basically to deal with it, it’s hard not to be offended, especially as loyal customers.
My parents aren’t sure what exactly we will be doing with these puddles by our feet. But let this article be a warning to you readers. Spending money on something doesn’t mean it’s the best quality.
And it not working from the first month on doesn’t ensure a company will help you.